IVPHUB
Turning Queries into Quick Resolutions
IVPHUB
Turning Queries into Quick Resolutions
Reduce ticket resolution time by 40% – Smart and Fast
Helpdesk
Built for Smarter Workflows and Effective Resolutions
Tired of juggling multiple platforms and communication channels to manage tickets? Eliminate bottlenecks and streamline support effortlessly with the IVPHUB Helpdesk.
Our Helpdesk is designed to simplify ticket management across departments by offering role-specific portals for User, Assignees, and Assignee Managers. Whether you’re a user raising a query, an Assignee resolving issues, or a manager ensuring smooth workflows, the IVPHUB Helpdesk provides the tools you need to keep operations running efficiently. With features like customized logins, real-time ticket tracking, and actionable insights, the Helpdesk enhances collaboration and productivity while ensuring every issue gets the attention it deserves.
User Portal
Assignee Portal
Assignee Manager Portal
Admin Dashboard
User Portal
Your Concerns, Our Priority
At IVPHUB, the User Portal is built with the user in mind. It offers an easy-to-navigate space where customers and employees can raise tickets, provide detailed issue descriptions, and stay updated on their resolution status. By granting access to reports and ticket history, IVPHUB ensures complete transparency in how every concern is addressed. It’s not just a tool—it’s your direct connection to reliable support every step of the way.
- Log Detailed Issues
- Monitor Ticket Progress
- Review History and Reports
Support requests piling up? Upgrade to IVPHUB Helpdesk for faster, better results.
Support requests piling up? Upgrade to IVPHUB Helpdesk for faster, better results.
Assignee Portal
Tools to Handle Tickets with Precision
The Assignee Portal is crafted to support assignee in resolving issues effectively. With tools to create tickets during resolution, track personal and team progress, and access detailed reports, it simplifies the day-to-day workflows. Whether handling individual tasks or collaborating as a team, assignee have everything they need to deliver timely and accurate resolutions.
- Log New Tickets
- Track Personal and Group Metrics
- Generate and Access Performance Reports
Manager Portal
Drive Team Success with Smarter Oversight
The Assignee Manager Portal provides managers with a centralized platform to oversee ticket workflows and team performance. Access comprehensive metrics, generate reports, and ensure balanced workloads across your team for improved service delivery. With IVPHUB, leading teams become less about guesswork and more about data-driven decisions.
- Manage Tickets
- Track Team and Individual Performance
- Analyze Trends with Detailed Reports
Admin Dashboard
Administer with Precision and Clarity
The Admin Dashboard is the backbone of IVPHUB’s Helpdesk. It provides admins with full authority to configure workflows, manage user roles, and oversee ticket assignments. From adding employees and customers to generating system-wide reports, every function is designed to maintain a balanced and efficient Helpdesk system. With the Admin Dashboard, you’re always in charge, ensuring smooth operations from start to finish.
- Configure User Roles and Workflows
- Assign and Delegate Tickets
- Generate Detailed System Reports
Simplify issue tracking and improve collaboration today.
Simplify issue tracking and improve collaboration today.
