IVPHUB
Turning Queries into Quick Resolutions
IVPHUB
Turning Queries into Quick Resolutions
Reduce ticket resolution time by 40% – Smart and Fast
Helpdesk Lite for Support Teams That Need More Control
Built for Smarter Workflows and Effective Resolutions
Tired of juggling multiple platforms and communication channels to manage tickets? Eliminate bottlenecks and streamline support effortlessly with the IVPHUB Helpdesk.
IVPHUB offers two ways to run your Helpdesk. Helpdesk Lite covers in-house, department-wise ticketing, raise a ticket, get it assigned, and see it through to resolution, with the right level of access for users, assignees, managers, and admins. For teams that need more control, Helpdesk Advanced adds support for multiple client organizations, fully configurable workflows and service levels, and automated escalations.
Whether you’re a user raising a query, an Assignee resolving issues, or a manager ensuring smooth workflows, IVPHUB’s Helpdesk provides the tools you need to keep operations running efficiently. With features like customized logins, real-time ticket tracking, and actionable insights, the Helpdesk enhances collaboration and productivity while ensuring every issue gets the attention it deserves.
Helpdesk module built for admins, managers, assignees and employees
What's Inside Helpdesk Lite?
Ticket Management
Ticket Resolution
Team Performance
System Configuration
Ticket Management
Your Concerns, Our Priority
Raising a support ticket should be simple, and staying updated on it should be even simpler. Log a detailed issue in a few clicks and track its status right through to resolution. With full access to your ticket history and reports, you always know exactly where things stand.
- Log Detailed Issues
- Monitor Ticket Progress
- Review History and Reports
Ticket Resolution
Tools to Handle Tickets with Precision
Resolving issues efficiently takes more than a queue, it takes the right tools. Log tickets as you work through them, track your own and your team’s progress, and pull detailed reports whenever you need them. Whether handling individual tasks or collaborating as a team, everything needed for a timely, accurate resolution is right there..
- Log New Tickets
- Track Personal and Group Metrics
- Generate and Access Performance Reports
Team Performance
Drive Team Success with Smarter Oversight
Leading a support team shouldn’t mean guesswork. Get a centralized view of ticket workflows and team performance, access comprehensive metrics, and keep workloads balanced across your team for better service delivery, all backed by real data, not gut feel.
- Manage Team Tickets
- Track Team and Individual Performance
- Analyze Trends with Detailed Reports
System Configuration
Administer with Precision and Clarity
Every efficient Helpdesk needs a strong foundation. Configure workflows, manage user roles, and oversee ticket assignments from one place. Add employees and customers, generate system-wide reports, and keep the whole system running smoothly, from setup to day-to-day operations.
- Configure User Roles and Workflows
- Assign and Delegate Tickets
- Generate Detailed System Reports
Helpdesk Advanced, for Support Teams That Need More Control
For organizations managing support across multiple clients, departments, or complex approval chains, Helpdesk Advanced adds the configuration and automation to match. Set up your own workflows, service levels, and escalation rules, then let the system handle the routing.
Helpdesk module built for admins, managers, assignees, employees & client users.
What's Inside Helpdesk Advanced?
One Helpdesk, Every Client
Set the Rules That Work for You
Never Miss a Deadline
See Everything, Instantly
One Helpdesk, Every Client
Support Every Client Without Juggling Systems
Bring every client company and their users into one place, so every ticket is automatically tied to the right organization. Built for teams supporting multiple external clients alongside their own employees, without needing separate tools for each.
- One Place for Every Client
- Organized by Company
- No More Scattered Tickets
Set the Rules That Work for You
Service Levels That Match How Your Team Actually Works
Group your support staff the way that makes sense for your organization, and set turnaround times by client and ticket priority. Every category gets its own service standard, so expectations are clear before a ticket ever comes in.
- Custom Support Teams
- Service Levels by Client and Priority
- Clear Turnaround Expectations
Never Miss a Deadline
Urgent Tickets Find the Right Person, Automatically
If a ticket isn’t picked up in time, it gets automatically routed to the right manager, no one has to chase it down. For your most urgent tickets, add an extra layer of approval before they’re marked resolved, so nothing critical slips through.
- Automatic Escalation
- Built-In Approval for Urgent Tickets
- Nothing Falls Through the Cracks
See Everything, Instantly
Every Report You Need, Exactly How You Need It
Pull detailed reports by client, team, or person, filtered exactly how you need them, and export or print in a click. Every report reflects your configured workflows, SLAs, and groups, so you’re always looking at data that matches how your organization actually works.
- Reports Built Your Way
- Track Service Performance
- Filter by Client, Team, or Person
Simplify issue tracking and improve collaboration today.
Simplify issue tracking and improve collaboration today.
